Delivery & Returns

We endeavour to dispatch to any address in the UK free of charge within three working days and, if not, to advise you of any delay.

Policy Statement on ‘Conflict Diamonds’
The H.L. Brown Group of jewellers is committed to ensuring that it supplies diamonds solely from legitimate sources in compliance with United Nations resolutions and not from sources which are involved in funding conflict.

Since 31st December 2002, the Group has adhered to the internationally accepted ‘Kimberley Process’, a governmental export and import control regime, which validates the origin of diamond consignments, and subsequent self-regulated system of warranties through the chain of diamond cutting, manufacturing and retailing.

Refund Policy
Any merchandise returned in perfect condition within 14 days of purchase, accompanied by your receipt, will be exchanged, or refunded if preferred, subject to the following exceptions:

  • any merchandise obtained on special order i.e. not from our existing stock (in-store only).
  • precious metal bullion and coins.

Any faulty or damaged goods will be refunded if returned within 30 days.

The Retail Ombudsman
If we are unable to resolve a complaint that you make to us within 8 weeks you can take your complaint to The Retail Ombudsman.

This is an independent organisation, which specialises in providing Alternative Dispute Resolution services for consumers and retailers. As members of the organisation, we are bound by their code of practice and they can be contacted via:

Tel: 0203 540 8063

Please note that for the safety and security of our customers and staff CCTV and 24 hour recording is in use on these premises. Any enquiry regarding this should be to the Company Secretary at the registered office below.

Earrings (and other goods) offered for sale by us are not suitable for using during the period of epithelialisation (piercing and healing) unless they have been specifically described by us as suitable.

Registered Office
2 Barkers Pool
Sheffield S1 1LZ