Terms & Conditions

H. L. Brown (“we”, “us”, “our”) operates this website for the purpose of advertising and selling our goods and services to customers. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access.

We reserve the right to update or amend these Terms at any time. Your continued use of the website constitutes acceptance of any updated terms.

2.1. When you place an order on our website, you are making an offer to purchase the goods.
2.2. Order confirmation emails and payment authorisations do not constitute acceptance of your order. They are acknowledgements that your order has been received.
2.3. A binding contract is only formed when

• We send you a dispatch confirmation; or
• The goods are physically dispatched (whichever is earlier).

2.4. We reserve the right not to accept any order, or to cancel and order prior to acceptance including but not limited to cases involving;

• Pricing errors
• Stock availability issues
• Security or fraud concerns
• Incomplete or incorrect customer information

If your order is cancelled, any payment pre-authorised or taken will be refunded promptly.

3.1. All prices shown on the website are in GBP and include VAT (where applicable) unless stated otherwise.
3.2. We take reasonable care to ensure the accuracy of pricing; however errors may occasionally occur.
3.3. If a product is listed at an incorrect price or with incorrect information:

• We are not obliged to accept or fulfil any order based on incorrect pricing;
• We may cancel the order before dispatch; and
• You will be notified and offered the correct price.

3.4. If an item appears at £0.00 or a price clearly in error, no contract is formed, and we reserve the right to cancel without liability.
3.5. You agree that no reasonable consumer would expect goods with a normal retail value fitting of fine jewellery and gemstones to be sold for a materially incorrect price.

4.1. Payments may be made using the methods displayed at checkout
4.2. Payments may be pre-authorised, but funds will only be taken when your order is accepted.
4.3. If payment fails or is revoked, we may cancel the order.

5.1. Delivery times are estimates and not guaranteed.
5.2. High value items may require

• Identity verification,
• Signature on delivery
• Secure delivery arrangements

5.3. Risk passes to you upon delivery. Title passes only one full payment has been received.

6.1. Click and collect times are estimates and not guaranteed.
6.2. Collections may require;

• Identity verification
• Proof of purchase (our confirmation email)

6.3. You will receive a call to confirm that your order is ready to collect. Please be advised that if an order has been placed for more than one item, you will only receive a call once all items are ready to collect. Please do not arrive before you have received the call to avoid an unnecessary journey.

7.1. If you are a consumer, you may cancel your order within 14 days under the Consumer Contracts Regulations.
7.2. Goods must be returned unused, in original condition, and with all packaging.
7.3. Refunds will be made to the original payment method.
7.4. We will not include refunds for postage unless otherwise agreed.

• The refund method for returns postage may be different to the original purchase method.

7.5. We reserve the right to deduct amounts for handling or diminished value if the product has been used or damaged (including in return postage).

8.1. We take steps to ensure that product descriptions and images are accurate, but minor variations may occur.
8.2. We make no warranty that the website’s content is error free.

All advertising, whether digital, print, email, social media, or in-store, is intended as an invitation to treat only. No advertisement constitutes a binding contractual offer.
A contract is formed only in accordance with the ‘Formation of Contract’ section of our Terms and Conditions.

We take reasonable care to ensure the accuracy of prices, descriptions, promotions, and imagery in our advertising.
However;

• Errors may occur,
• Specifications may change
• Stock levels may vary, and
• Pricing displayed in advertising may differ from website/in- store prices.

When an error is identified, we are not obliged to honour incorrect pricing or promotional material.

If a product is advertised at an incorrect price – online or in print – due to a typographical error, technical issue or miscommunication.

• We reserve the right to correct the error,
• Cancel any related orders prior to dispatch, and
• Offer you the opportunity to purchase at the correct price.

This applied regardless of whether the error appeared on the website, in print, on social media, or in any other medium.

Promotions, offers, and advertised prices;

• Are valid only for the period stated,
• May be withdrawn or amended at any time,
• Are subject to availability,
• May not be available in store and online simultaneously unless explicitly stated.

Printed promotions may become outdated, the prices on our website reflect the most current information.

Due to digital and print production processes;

• Colours, materials, and finishes in advertising may vary from the actual product,
• Product images may show optional features or variants

Such variations do not constitute grounds for claim unless material to the product’s function.

Where we use third party platforms (e.g. Instagram, Facebook, Google Ads, marketplaces):

• We are not responsible for technical errors, automated data pulls, or cached/out of date listings,
• Up to date product details and pricing are always available on our official website.

While navigating the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, the Terms of Use, Privacy Notice, and Cookies Policy of www.rolex.com apply solely to that content.

All text, images, videos, software, graphics, code, and other content (“Content”) are protected by intellectual property rights owned by us or licensed to us. You may view the Content but may not reproduce, distribute, or use it for commercial purposes.

17.1. Nothing in these Terms excludes or limits liability for death, personal injury or fraud.
17.2. To the fullest extent permitted by law, we exclude liability for;

• Indirect or consequential losses,
• Loss of profits revenue or business,
• Losses arising from interruptions, viruses, or technical failures.

17.3. Our total liability to you for any claim relating or an order shall not exceed the price paid for the goods.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The website is not directed at persons in jurisdictions where access is prohibited. Users accessing the site do so at their own risk and must comply with applicable local laws.

H. L. Brown & Son Ltd.
2 Barker’s Pool
Sheffield S1 1LZ

info@hl-brown.co.uk

0114 272 4388